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When searching for a new IT service provider, it is important that you have 'a good feeling' about your future supplier, as you will be working closely together for the coming years. Traditional selection processes often follow a rigid path, but an approach based on...

When your IT service provider underperforms, you face a crucial decision: stay or change? It's a dilemma many companies encounter. On one hand, there's the notion of switching to a new supplier, hoping for better service. On the other hand, there's the argument to...

It is important that your IT governance organization functions well to support and ensure the success of your business processes. The governance organization is responsible for managing, coordinating, and optimizing IT processes to ensure seamless operation of systems...

Outsourcing IT services to an external provider can be a strategic decision for many organizations, as it can help them reduce costs, access specialized skills, and focus on their core business. However, outsourcing IT services also comes with some challenges, such as...

Businesses face the challenge of selecting the right technological solutions that support current and future business processes. But it doesn't end there. These contracts also need to be actively managed to align with evolving business needs. IT sourcing advisory is a...

Rationalization of your IT landscape and suppliers? More efficient operation of your IT Service Management processes? Business needs that align even better with the services of your IT organization? Suppliers contracts that adapt to your business developments? Let's...

In the rapidly evolving world of information technology, the ability to be agile is of invaluable importance. The 'Contract Lifecycle Management process' (CLM) emerges as a strong tool for organizations aiming to adapt to market developments, business changes, and...

ASICS “Anima Sana In Corpore Sano” – “a sound mind in a sound body” Aaron Stafford (Director Security, Infrastructure & Application Services ASICS Technology B.V.) “I'm pleased to continue our long-standing and valued relationship with Van Dorp...

In a world where business relationships are becoming increasingly complex, effective communication between customers and suppliers is essential. Dialogue sessions provide a valuable opportunity to promote mutual understanding and strengthen collaboration. During...

Enthusiastic customers! That's what it's all about. If you've ever seen Steve Jobs launch a product where the audience cheered as if they had received tickets to a concert, then you know what I mean. But how do you generate that excitement? First and foremost, radiate...

A migration to SAP S/4HANA can be a significant leap forward for your organization, but it requires thorough planning, investment, and engagement from both the IT and business teams. Before you begin, it is advisable to conduct a comprehensive evaluation to determine...

Early Supplier Involvement (ESI) is a strategic approach wherein outsourcing providers are engaged in the decision-making process at the early stages of planning and designing IT projects or services. Instead of treating the supplier as a mere contractor, ESI views...

Preparation is Key; first identify which functionalities you really need, what types of users/licenses are available, possible forms of licenses, determine your negotiation strategy, and what the maximum cost should be. There is a lot to gain in the negotiation...

The current agreement with your current supplier is approaching its end. There have been some challenges during the past period, and there's a sense of unrest within the organization. What will you do now? Several options are available: 👉 𝗦𝗲𝗹𝗲𝗰𝘁 𝗮 𝗻𝗲𝘄 𝘀𝘂𝗽𝗽𝗹𝗶𝗲𝗿 - This...

I sometimes observe a lack of understanding between customers and suppliers regarding the quality experience of the provided services. Customers don't comprehend why certain service levels are not met, while suppliers keep bouncing incidents back due to missing...

These are the key focus areas: Define clear objectives Design tailored processes Automate where possible Drive adoption within the organization Measure and evaluate performance Continuously improve Invest in training and development Demonstrate the value...

Technology and business requirements are constantly changing. This can sometimes happen quickly due to external developments or evolving business needs. By understanding the content of contractual agreements, you can prevent inefficiency and minimize risks. Working...

"I should be able to expect that..." is a phrase often heard when a customer and supplier have different expectations regarding the agreed-upon service. However, if those expectations were present, they should have been clearly described in the scope or objectives....

I never enter into a fixed contract with my clients, which means we agree on the desired outcome, but not on the specific number of hours per week of the project. I don't believe in a fixed hourly approach. It's all about doing what is necessary to achieve the result....

Selection processes have a beginning and an end. The end is where all contract documents are signed and the signatures are put on the MSA (sometimes followed by a celebratory drink). For the facilitator of the selection process, the work is done. For the client (and...

Not everyone enjoys responding to a (public) IT tender. It is often seen as time-consuming and bureaucratic. Support in such processes can be beneficial and increase the chances of success. Here are three tips: Thorough preparation and understanding of the...

References from potential suppliers can be tempting to rely on during a selection process. It is important to remember that references do not always provide a complete picture of reality.A "recent" experience I had perfectly illustrates this. After a thorough...

The past period, ASICS held a number of strategic workshops to determine the strategy and future vision for the ITSM implementation. ASICS has already implemented a lot in recent years, but wants to continuously adapt to the changing organization and keep improving to...

No one wants to pay too much, especially when it comes to IT services. But what is too much? The services can be performed at very low cost, but do they meet the actual need? Or do you often have to provide additional tasks, including the associated costs, to get the...

The world of supplier offers has evolved significantly in recent decades. I receive high-quality offers monthly, which are composed with great care and attention to detail. The content is well described, including specific solutions, tools, and processes. It's a great...

I often come across lists of SLAs with KPIs with the thought that measuring everything will result in better customer service. This idea is still prevalent in the government sector in particular. However, the opposite is true. This approach often creates a rigid and...