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𝗧𝗵𝗲 𝘀𝘂𝗰𝗲𝘀𝘀 𝗼𝗳 𝗱𝗶𝗮𝗹𝗼𝗴𝘂𝗲 𝗶𝗻 𝘀𝗲𝗹𝗲𝗰𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 𝗳𝗼𝗿 𝗜𝗧 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀

𝗧𝗵𝗲 𝘀𝘂𝗰𝗲𝘀𝘀 𝗼𝗳 𝗱𝗶𝗮𝗹𝗼𝗴𝘂𝗲 𝗶𝗻 𝘀𝗲𝗹𝗲𝗰𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 𝗳𝗼𝗿 𝗜𝗧 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀

When searching for a new IT service provider, it is important that you have 'a good feeling' about your future supplier, as you will be working closely together for the coming years. Traditional selection processes often follow a rigid path, but an approach based on...

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Stay or change?

Stay or change?

When your IT service provider underperforms, you face a crucial decision: stay or change? It's a dilemma many companies encounter. On one hand, there's the notion of switching to a new supplier, hoping for better service. On the other hand, there's the argument to...

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𝗧𝗵𝗲 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗜𝗧 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗳𝗼𝗿 𝗽𝗿𝗲𝗱𝗶𝗰𝘁𝗮𝗯𝗹𝗲 𝗾𝘂𝗮𝗹𝗶𝘁𝘆

𝗧𝗵𝗲 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗜𝗧 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗳𝗼𝗿 𝗽𝗿𝗲𝗱𝗶𝗰𝘁𝗮𝗯𝗹𝗲 𝗾𝘂𝗮𝗹𝗶𝘁𝘆

It is important that your IT governance organization functions well to support and ensure the success of your business processes. The governance organization is responsible for managing, coordinating, and optimizing IT processes to ensure seamless operation of systems...

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𝗛𝗼𝘄 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝘁𝗵𝗲 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗜𝗧 𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 : 𝗯𝘆 𝗮𝗹𝗶𝗴𝗻𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗜𝗧𝗦𝗠 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿𝗲𝘅𝘁𝗲𝗿𝗻𝗮𝗹 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿𝗧𝗵𝗲 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁

𝗛𝗼𝘄 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝘁𝗵𝗲 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗜𝗧 𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 : 𝗯𝘆 𝗮𝗹𝗶𝗴𝗻𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗜𝗧𝗦𝗠 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿𝗲𝘅𝘁𝗲𝗿𝗻𝗮𝗹 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿𝗧𝗵𝗲 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁

Outsourcing IT services to an external provider can be a strategic decision for many organizations, as it can help them reduce costs, access specialized skills, and focus on their core business. However, outsourcing IT services also comes with some challenges, such as...

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Partnership extension with ASICS Technology

Partnership extension with ASICS Technology

ASICS “Anima Sana In Corpore Sano” – “a sound mind in a sound body” Aaron Stafford (Director Security, Infrastructure & Application Services ASICS Technology B.V.) “I'm pleased to continue our long-standing and valued relationship with Van Dorp...

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The Enthusiasm Effect: Transforming Customers into Fans 

The Enthusiasm Effect: Transforming Customers into Fans 

Enthusiastic customers! That's what it's all about. If you've ever seen Steve Jobs launch a product where the audience cheered as if they had received tickets to a concert, then you know what I mean. But how do you generate that excitement? First and foremost, radiate...

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Are you ready for your SAP S/4 Hana migration?

Are you ready for your SAP S/4 Hana migration?

A migration to SAP S/4HANA can be a significant leap forward for your organization, but it requires thorough planning, investment, and engagement from both the IT and business teams. Before you begin, it is advisable to conduct a comprehensive evaluation to determine...

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Software licenses: how do you negotiate?

Software licenses: how do you negotiate?

Preparation is Key; first identify which functionalities you really need, what types of users/licenses are available, possible forms of licenses, determine your negotiation strategy, and what the maximum cost should be. There is a lot to gain in the negotiation...

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Recognize each other’s strengths in the collaboration

Recognize each other’s strengths in the collaboration

I sometimes observe a lack of understanding between customers and suppliers regarding the quality experience of the provided services. Customers don't comprehend why certain service levels are not met, while suppliers keep bouncing incidents back due to missing...

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ITSM: How do you implement it to bring the most value?

ITSM: How do you implement it to bring the most value?

These are the key focus areas: Define clear objectives Design tailored processes Automate where possible Drive adoption within the organization Measure and evaluate performance Continuously improve Invest in training and development Demonstrate the value...

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Are you making the most of your IT contracts?

Are you making the most of your IT contracts?

Technology and business requirements are constantly changing. This can sometimes happen quickly due to external developments or evolving business needs. By understanding the content of contractual agreements, you can prevent inefficiency and minimize risks. Working...

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Never a fixed agreement.

Never a fixed agreement.

I never enter into a fixed contract with my clients, which means we agree on the desired outcome, but not on the specific number of hours per week of the project. I don't believe in a fixed hourly approach. It's all about doing what is necessary to achieve the result....

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Public tenders….

Public tenders….

Not everyone enjoys responding to a (public) IT tender. It is often seen as time-consuming and bureaucratic. Support in such processes can be beneficial and increase the chances of success. Here are three tips: Thorough preparation and understanding of the...

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Never blindly trust any reference conversastion

Never blindly trust any reference conversastion

References from potential suppliers can be tempting to rely on during a selection process. It is important to remember that references do not always provide a complete picture of reality.A "recent" experience I had perfectly illustrates this. After a thorough...

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ITSM strategy workshops at ASICS

ITSM strategy workshops at ASICS

The past period, ASICS held a number of strategic workshops to determine the strategy and future vision for the ITSM implementation. ASICS has already implemented a lot in recent years, but wants to continuously adapt to the changing organization and keep improving to...

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Cost-efficient or cost-effective?

Cost-efficient or cost-effective?

No one wants to pay too much, especially when it comes to IT services. But what is too much? The services can be performed at very low cost, but do they meet the actual need? Or do you often have to provide additional tasks, including the associated costs, to get the...

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Speak the customer’s language!

Speak the customer’s language!

The world of supplier offers has evolved significantly in recent decades. I receive high-quality offers monthly, which are composed with great care and attention to detail. The content is well described, including specific solutions, tools, and processes. It's a great...

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Do many KPIs guarantee better customer service?

Do many KPIs guarantee better customer service?

I often come across lists of SLAs with KPIs with the thought that measuring everything will result in better customer service. This idea is still prevalent in the government sector in particular. However, the opposite is true. This approach often creates a rigid and...

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