door Joep | aug 8, 2023 | Blogs
I sometimes observe a lack of understanding between customers and suppliers regarding the quality experience of the provided services. Customers don’t comprehend why certain service levels are not met, while suppliers keep bouncing incidents back due to missing...
door Joep | jun 16, 2023 | Blogs
These are the key focus areas: Define clear objectives Design tailored processes Automate where possible Drive adoption within the organization Measure and evaluate performance Continuously improve Invest in training and development Demonstrate the value...
door Joep | jun 15, 2023 | Blogs
Technology and business requirements are constantly changing. This can sometimes happen quickly due to external developments or evolving business needs. By understanding the content of contractual agreements, you can prevent inefficiency and minimize risks. Working...
door Joep | mei 11, 2023 | Blogs
“I should be able to expect that…” is a phrase often heard when a customer and supplier have different expectations regarding the agreed-upon service. However, if those expectations were present, they should have been clearly described in the scope...
door Joep | mei 11, 2023 | Blogs
I never enter into a fixed contract with my clients, which means we agree on the desired outcome, but not on the specific number of hours per week of the project. I don’t believe in a fixed hourly approach. It’s all about doing what is necessary to achieve...
door Joep | mei 11, 2023 | Blogs
Selection processes have a beginning and an end. The end is where all contract documents are signed and the signatures are put on the MSA (sometimes followed by a celebratory drink). For the facilitator of the selection process, the work is done. For the client (and...