door admin | mrt 7, 2023 | Uncategorized
References from potential suppliers can be tempting to rely on during a selection process. It is important to remember that references do not always provide a complete picture of reality.A “recent” experience I had perfectly illustrates this. After a...
door admin | feb 28, 2023 | Uncategorized
The past period, ASICS held a number of strategic workshops to determine the strategy and future vision for the ITSM implementation. ASICS has already implemented a lot in recent years, but wants to continuously adapt to the changing organization and keep improving to...
door admin | feb 21, 2023 | Uncategorized
No one wants to pay too much, especially when it comes to IT services. But what is too much? The services can be performed at very low cost, but do they meet the actual need? Or do you often have to provide additional tasks, including the associated costs, to get the...
door admin | feb 14, 2023 | Uncategorized
The world of supplier offers has evolved significantly in recent decades. I receive high-quality offers monthly, which are composed with great care and attention to detail. The content is well described, including specific solutions, tools, and processes. It’s a...
door admin | feb 7, 2023 | Uncategorized
I often come across lists of SLAs with KPIs with the thought that measuring everything will result in better customer service. This idea is still prevalent in the government sector in particular. However, the opposite is true. This approach often creates a rigid and...
