I sometimes observe a lack of understanding between customers and suppliers regarding the quality experience of the provided services. Customers don’t comprehend why certain service levels are not met, while suppliers keep bouncing incidents back due to missing information. Recognize and break these patterns, assist each other in optimizing the service delivery to end users and the business. This responsibility lies with both parties. Leverage each other’s strengths in this collaboration to achieve this! And if things are not entirely smooth on a few points, feel free to reach out to me for advice or assistance.
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