Royal Swinkels Family Brewery – Design and implement IT Target Operating Model (TOM)

Their IT organization now focuses on managing suppliers rather than handling all IT tasks internally. This transition has allowed them to streamline their processes and allocate resources more effectively.

We developed a comprehensive Target Operating Model (TOM) for their IT operations. This model covers a wide range of aspects critical to the success of the IT outsourcing strategy. It defines roles and responsibilities clearly, ensuring that each supplier understands their duties and accountability. The TOM also outlines key functions that need to be maintained within the IT organization, such as strategic planning, performance monitoring, and risk management.

Governance structures are a crucial part of the TOM, establishing clear guidelines for decision-making and issue resolution. This ensures that the IT operations remain aligned with the company’s overall business objectives. Additionally, meeting structures have been put in place to facilitate regular communication and coordination between Royal Swinkels Family Brewers and their IT suppliers. These meetings include strategic reviews, operational updates, and performance evaluations to ensure continuous improvement and alignment with goals.

The outsouring of the IT operations and the adoption of this Target Operating Model has positioned Royal Swinkels Family Brewers to benefit from the flexibility and innovation that comes with it, while still retaining control over their IT landscape and ensuring it supports their strategic vision.